Please read the following Terms & Conditions carefully.

Inclusive:

  • RAC Recovery
  • Unlimited Mileage
  • Insurance

Age:

  • Hirers must be above 21 years old
    • 21-22 year olds must have no driving convictions
    • 23-24 year olds must have no more than one minor conviction
  • Under 25 year old hirers must have held their licence for two years
  • Non-UK licence holders must be above 25 years old
  • Minibuses can only be hired by drivers over 25 and under 70 years old
  • The maximum age for any driver is 75 years old

Documentation:

  • Photocard Licence
  • Proof of address (e.g. utility bill, bank statement, etc.)
  • One additional document (e.g. proof of address, passport, credit card, etc.)
  • UK Licence holders must complete a licence check (read more)
  • Non-UK licence holders must bring a passport or National ID Card.

Insurance:

  • The hirer is provided with insurance
  • The hirer is liable for the first £500 of any cost for damages
  • This can be reduced to £250 with a collision damage waiver
  • Hirers under 25 years old are subject an additional excess

Mileage

  • Unlimited Mileage (excluding Minibuses and Crew Vans)
  • Minibuses and Crew Vans have a limit of 150 free miles per day

Fuel:

  • All vehicles are Diesel.
  • Vehicles must be returned refuelled to the same level as provided.
  • We regret that we cannot refund any fuel purchased, but not used.

Deposit:

  • Pre-authorisation of £100 is required and must be made by debit or credit card
  • Pre-authorisations are a temporary hold of funds on your account
  • The period held is typically 5 working days for high street banks but can vary up to 30 days for other banks
  • The length of time this takes is not determined by Reward Van Hire

Payment:

  • Hire charges are required in full before the commencement of hire.

Weekend Hire:

  • Minimum of two days hire available over the weekend.
  • Vehicles should be picked up between 9:00am and 12:00pm Saturday.
  • Vehicles may be returned Sunday.
  • Friday evening collection subject to availability at additional cost.

Out Of Hours Return:

  • Vehicles can be returned out of hours.
  • Hirers are responsible for the vehicle until 8:30am the next working day.

Restrictions:

  • Only the named hirer(s) on the rental agreement are permitted to drive
  • Vehicles only permitted for UK use
  • UK Licences must be held for at least 1 year (2 years for hirers under 25 year old)
  • Non-UK Licences must be held for over 2 years
  • No major driving offences or disqualifications (please contact us for details).

Cancellations:

  • All cancellations must be sent via email with the subject line ‘Cancellation + Name + Date of hire’
  • No refund for remaining days if a hire is terminated early.
  • Cancellation will result in a £25 cancellation fee.
  • Any cancellation made less than 48 hours from the hire commencing may result in the loss of deposit or hire fees (excluding minibuses and crew vans).
  • No charge will be made if the vehicle is cancelled and rebooked before 48 hours of the hire commencing (excluding minibuses and crew vans).
  • Please note all minibuses and crew vans are paid for in advance. In case of cancellation, you will only be offered a credit note for any future hires to be used within 12 months of cancellation. 28 days notice of cancellation must be provided or fees may be forfeited.