Conditions

Please read the following Terms & Conditions carefully.

Inclusive:

  • RAC Recovery
  • Unlimited Mileage
  • Insurance

Age:

  • Hirers must be above 23 years old.
  • Non-UK licence holders must be above 25 years old.
  • 14 Seater Minibuses can only be hired by UK licence holders over 25 years old.
  • The maximum age for any driver is 70 years old.

Documentation:

  • Photocard Licence
  • Proof of address (e.g. utility bill, bank statement, etc.)
  • One additional document (e.g. proof of address, passport, credit card, etc.)
  • UK Licence holders must complete a licence check (read more)
  • Non-UK licence holders must bring a passport or National ID Card.

Insurance:

  • The hirer is provided with insurance.
  • The hirer is liable for the first £500 of any cost for damages.
  • This can be reduced to £250 with a collision damage waiver.

Fuel:

  • All vehicles are Diesel.
  • Vehicles must be returned refuelled to the same level as provided.
  • We regret that we cannot refund any fuel purchased, but not used.

Deposit:

  • Pre-authorisation of £100 is required and must be made by debit or credit card.

Payment:

  • Hire charges are required in full before the commencement of hire.

Weekend Hire:

  • Minimum of two days hire available over the weekend.
  • Vehicles should be picked up between 9:00am and 12:00pm Saturday.
  • Vehicles may be returned Sunday.
  • Friday evening collection subject to availability at additional cost.

Out Of Hours Return:

  • Vehicles can be returned out of hours.
  • Hirers are responsible for the vehicle until 8:30am the next working day.

Restrictions:

  • Only the named hirer(s) on the rental agreement are permitted to drive.
  • Vehicles only permitted for UK use (EU trips can be arranged).
  • Minibuses are restricted to UK Licence holders.
  • UK Licences must be held for over 2 years.
  • Non-UK Licences must be held for over 2 years.
  • No major driving offences or disqualifications (please contact us for details).

Cancellations:

  • All cancellations should be made directly to Reward Van Hire.
  • Cancellation will result in a £25 cancellation fee.
  • Any cancellation made less than 48 hours from the hire commencing may result in the loss of deposit or hire fees (excluding minibuses and crew vans).
  • No charge will be made if the vehicle is cancelled and rebooked before 48 hours of the hire commencing (excluding minibuses and crew vans).
  • Please note all minibuses and crew vans are paid for in advance. In case of cancellation, you will only be offered a credit note for any future hires to be used within 12 months of cancellation. Two weeks notice of cancellation must be provided or fees may be forfeited.